Frequently Asked Questions
General Questions
Is Kids Club 5-1-5 Ofsted registered?
Yes, we are fully Ofsted-registered, ensuring we meet the highest standards of childcare, safety, and education.
Can I visit the centre before enrolling my child?
Absolutely! We encourage parents to visit and see our facilities. Contact us to arrange a tour.
What qualifications do your staff have?
Our team consists of experienced childcare professionals, qualified teachers, and trained coaches, all DBS-checked.
Do you provide sibling discounts?
Yes, we offer discounts for families enrolling more than one child. Contact us for details.
What should my child bring with them?
Comfortable clothing, a water bottle, and any required medication. All other resources are provided.
Childcare & Activities
What happens if my child has difficulty settling in?
We have a structured settling-in period where children are introduced gradually to help them feel comfortable and secure.
How do you handle behaviour management?
We use a positive reinforcement approach, focusing on encouragement, guidance, and conflict resolution techniques.
What if my child doesn’t want to participate in an activity?
We encourage but never force participation. Our programme is flexible, and we offer a variety of alternative activities to keep them engaged.
How do you support children with additional needs?
We welcome children of all abilities and tailor our approach to meet individual needs. Our staff are trained in SEN support.
Meals & Dietary Needs
Do you cater for allergies and special dietary requirements?
Yes! We provide vegetarian, halal, and allergen-friendly meal options. Please inform us during registration.
What kind of snacks and meals do you provide?
We offer freshly prepared, nutritious hot meals and healthy snacks daily. Check our weekly menu for details.
Madrasah & Tuition
Can my child attend just the Madrasah without the other services?
Yes! You can enrol your child in Madrasah classes separately if needed.
How do you ensure children stay engaged in Islamic studies?
We use interactive methods like storytelling, role-playing, and visual learning to make lessons engaging and memorable.
How do you track my child’s progress in tuition or Madrasah?
We conduct regular assessments and provide feedback through progress reports and parent meetings.
Sports & Play Activities
What if my child isn’t very sporty?
That’s okay! We offer a variety of activities, from creative arts to interactive learning sessions, so every child finds something they enjoy.
Are the sports sessions suitable for beginners?
Yes! Our coaches tailor sessions for all skill levels, helping children build confidence at their own pace.
Do you provide sportswear or equipment?
We provide all necessary equipment. Children just need to wear comfortable sportswear and trainers.
Holiday Play Scheme & Transport
Do you offer extended hours during school holidays?
Yes! Our holiday club runs from 8:30 AM to 7:30 PM to support working parents.
Can I book transport services for my child?
Yes! We offer safe and fully insured pick-up and drop-off services within a 3-mile radius.
What if my child is absent—do I still have to pay?
We require advance notice for absences, and fees may still apply depending on the programme booked. Please check our terms & conditions.
Safety & Wellbeing
What security measures do you have in place?
We have a secure entry system, CCTV monitoring, and all staff members are fully DBS-checked.
What happens if my child gets injured or unwell?
We have trained first-aiders on-site, and parents are contacted immediately if needed.
How do you ensure children are safe online during IT-based activities?
We use child-safe browsing filters and ensure supervised access to all digital learning tools.
Enrolment & Payments
How do I enrol my child?
Fill out our online registration form or contact us directly to get started!
What payment options do you accept?
We accept card payments, direct bank transfers, childcare vouchers, and tax-free childcare payments.
Do you offer refunds if my child can’t attend?
Refunds are subject to our cancellation policy. Please contact us for details.